Welcome to Doctor Vehicle in Your Dream Vehicle Store!
At Doctor Vehicle, we prioritize customer satisfaction and strive to provide high-quality Diesel Exhaust Fluid (DEF) that meets your needs. If for any reason you are not completely satisfied with your purchase, our Refund Policy is designed to ensure a hassle-free return process and provide you with the support you need.
At Doctor Vehicle, we prioritize customer satisfaction and strive to provide high-quality Diesel Exhaust Fluid (DEF) that meets your needs. If for any reason you are not completely satisfied with your purchase, our Refund Policy is designed to ensure a hassle-free return process and provide you with the support you need.
To be eligible for a refund, the following conditions must be met:
If you wish to return a product, please follow these steps:
Reach out to our Instant Support Team via phone, email, or through the contact form on our website. Provide your order number, details of the product you wish to return, and the reason for the return.
Our support team will provide you with detailed instructions on how to return the product, including the return shipping address and any necessary documentation.
Carefully pack the product in its original packaging. Ensure that all accessories, manuals, and any promotional items included with the product are also returned.
Ship the product to the address provided by our support team. You are responsible for the shipping costs associated with returning the product, unless the return is due to an error on our part (e.g., incorrect or defective product).
Once we receive the returned product, the following steps will be taken:
Our team will inspect the returned product to ensure it meets the eligibility criteria mentioned above. This process typically takes 3-5 business days from the date of receipt.
If the product meets the eligibility criteria, your return will be approved, and we will initiate the refund process. If the product does not meet the criteria, we will notify you of the rejection and the reason for it.
Upon approval of your return, you have the following refund options:
The refund will be issued to the original payment method used for the purchase. Please note that it may take 5-10 business days for the refund to appear on your statement, depending on your payment provider.
Alternatively, you may choose to receive store credit, which can be used for future purchases on our website. Store credit will be applied to your account immediately upon approval of the return.
Certain items are non-refundable, including but not limited to:
If you receive a damaged or defective product, please contact our Instant Support Team immediately. Provide detailed information about the issue, along with photos if possible. We will arrange for a replacement or refund at no additional cost to you.
If you wish to exchange a product, please follow the same steps as initiating a return. Indicate that you would like to exchange the product and specify the desired replacement. Exchanges are subject to product availability.
If you have any questions or need assistance with your return, please contact us at:
Doctor Vehicle
Address: Jaipur, Rajasthan
Email: info@doctorvehicle.com
Phone: 7014802632
Doctor Vehicle reserves the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. Your continued use of our website and services after the posting of changes constitutes your acceptance of the revised policy.
At Doctor Vehicle, we are committed to ensuring your satisfaction with our Diesel Exhaust Fluid. Our Refund Policy is designed to provide you with a straightforward and transparent process for returns and refunds. We appreciate your business and are here to support you every step of the way. Thank you for choosing Doctor Vehicle!